About Me
I'm Rei — an adaptive support specialist skilled in troubleshooting, retention, issue investigation, and fast resource utilization. I excel in hybrid environments and deliver clear, confident communication. Graduated college in 2022.
Experience
Customer Support Representative
- Retention handling with strong customer experience
- Upsold premium services
- Located missing orders using internal tools
- Handled emails, callbacks, and high-volume inquiries
Streaming Service Support
- Managed hybrid workflows (chat, calls, emails)
- Handled multi-platform service issues
- Provided reassurance, action plans, and efficient resolution
Healthcare & Insurance Support
- De-escalation expert
- Organized caller specifics for fast reference
- Clear call articulation with minimized handling time
- Fast, accurate tool utilization
Skills
- Queue call handling
- Callback management
- Positive positioning & reassurance
- Tech & service troubleshooting
- Network diagnostics
- Creative marketing ideas
- OPSEC awareness
- Customer care & relationship management
Tools
- ChatGPT, Google Suite, Meta tools
- FL Studio, Audacity, Sony Vegas
- Workspace, Outlook, Trello, OneNote
- Discord, Telegram, WhatsApp, Zoom
- AI tools: Canva, Freepik, Google Lens
- VPN, Password Mgmt, Backup & Recovery
- Dual-screen setup, Zoom H1N, Jabra headset
Contact
Email: reigetizo@gmail.com
Phone: 09910784756
Location: Cavite